Please note that this is a fixed term contract opportunity until March 2024.

The Role

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We're immensely proud of our flexible working options.

The Opportunity

Essex is committed to enabling inclusive economic growth, helping people get the best start and age well, helping create great places to grow up, live and work and transforming the Council to achieve more with less.

The Circular Economy Team are responsible for the Love Essex brand and communication channels and support development of waste reduction strategies and campaigns.

Accountabilities

• Collaborate with colleagues and partners to support communications on the circular economy, waste reduction and recycling to residents, colleagues and other organisations.
• Respond to routine customer enquiries, by phone, email or face-to-face, in a timely manner, to deliver high quality customer service.
• Undertake administrative duties, including organising meetings and events and maintaining records such as performance logs, issue logs and enquiry records.
• Data collection, inputting, processing and presentation to agreed standards
• Carry out research, summarise information and present findings to inform activities
• Support creation of communications content in line with corporate policy and brand guidelines
• Administrative assistance with different project areas, including monitoring bookings, responding to enquiries and onboarding volunteers
• Support delivery of engagement events with residents, face to face and online.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RFQ Level 2 (GCSE) or equivalent by experience
• Ability to deliver effective, administrative duties; well organised, reliable and able to meet deadlines, whilst appropriately handling confidential and sensitive information.
• Excellent communication skills are essential as well as an ability to build and establish relationships. A good phone manner is needed along with a friendly approach.
• Highly motivated individual with excellent attention to detail, a result orientated approach with an aptitude for figures and an interest in Finance.
• Knowledge of working with IT systems including Microsoft Office helpful, but not essential. A willingness to learn new systems is important.
• Commitment to learning to work effectively as part of a team.
• Experience in a working environment is helpful but not essential. A positive, proactive can-do attitude is a must.

To read more about us please visit: Climate, Environment and Customer Services

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email Laura.O'Connor@essex.gov.uk

Follow us on Facebook,Twitter, Instagram and LinkedIn . Further details can be found on our careers page.

Downloads

Pay and Reward Our Ways of Working About Us Organisation Behaviours