Junior Service Support Analyst

Location
Chelmsford, Essex
Salary
Grade 3 – Starting at £16,692 per annum and rising to £18,387
Posted
10 Aug 2017
Closes
20 Aug 2017
Ref
REQ00000849
Contract Type
Full time

We are seeking an enthusiastic, adaptable and proactive analyst to join our Service Desk team to provide customer focused first line IT technical support to agreed service levels.  This opportunity is available to those who already have experience in IT support or those who have recently graduated from school or college with relevant IT education.

You will be responsible for carrying out duties directed by the Support Lead and  DevOps Service Lead, which include 1st line support by taking phone calls, creating support tickets, first line fixes, completing basic script/process driven tasks, provide contract and financial administration support and assist with the maintenance of a software license portfolio. 

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment. This includes obtaining references and ensuring compliance with the Disclosure and Barring Service process.