ICT Business Support Manager

Thrapston, Kettering
25 Aug 2017
18 Sep 2017
Job role
Contract Type
Full time

ICT Services

ICT Business Support Manager

Based in Thrapston, East Northamptonshire

 Salary c£41,000 - £46,000

We are looking for a highly motivated and enthusiastic individual to join our ICT team during an exciting period of change and innovation. This role provides an excellent opportunity to help shape the future of the ICT service delivery.

The ICT Service is a partnership between East Northamptonshire Council and the Borough Council of Wellingborough and is currently undertaking a programme of transformation which includes; moving to a single, Crown Hosted data centre facility, migration to a new wide area network, a refresh of core network infrastructure including the provision of a new corporate WiFi solution, migration to Office 365 and the installation of a new telephony solution to support unified communications and enable flexible and agile working.

The post will manage the delivery, staff and budgets for the ICT Business Support function and is responsible for:

  • Service desk, desktop services and service level agreements
  • Infrastructure management and maintenance
  • Proactive day to day supplier and staff management
  • Procurement and management of ICT infrastructure and end user devices
  • The review and maintenance of ICT policies and procedures

A critical aspect of this role will be the ongoing engagement across both Councils with key business stakeholders to develop the ICT service in line with the departmental and Council wide day to day needs and future business plans.

Our ideal candidate will have experience of leading ICT service delivery to meet agreed performance targets and operating in line with industry standards and methodologies including ITIL, project management, PSN and data protection.

You will have excellent communication and relationship management skills with a positive commitment to deliver change across the service.  You will be a visible and supportive leader who develops and empowers staff and ensures that the service is driven by business needs.  Able to work in a pressurised environment with changing priorities, you will be confident in managing difficult situations and influencing others.

Benefits include:

  • Membership of the Local Government Pension Scheme
  • Essential car user allowance
  • Between 24 and 34 days annual leave (dependent on length of service) plus bank holidays
  • Flexible working hours
  • Free on-site car parking

    If this excellent opportunity sounds like the role for you, we’d love to hear from you. For an informal discussion about this role and terms and conditions of employment, please contact Aime Armstrong, HR Manager, on 01832 742214.

    For further information about this role, including a job description, person specification, and to apply, please go to www.publicsectorjobseast.co.uk. Please set out how you meet the essential criteria in the person specification within the supporting statement section of the application form.  

    We look forward to receiving your application

    Closing Date:  18th September 2017

    Interviews:       Anticipated to be Friday 6th October 2017