Head of Service, Business Support and Customer Service
Are you a leader? Someone who can build and shape complex services and teams to deliver outstanding support to customers? In Waltham Forest we are creating a new relationship with our residents. We are changing the way we work with one another, empowering residents and connecting communities. We are looking for a head of service who will lead and develop critical customer facing teams in key locations such as libraries and other community assets. Your outstanding people and engagement skills will ensure the development and delivery of modern, digitally enabled services that prioritise customer experience. Your commitment and expertise will support the ongoing transformation of the Council and enhance services to all residents and service users.
About Waltham Forest
Right now there is a buzz about Waltham Forest. Bursting with culture, energy and opportunity, Waltham Forest is a place people want to live, raise a family and start a business. We are fundamentally changing the way we work, building relationships, connecting people, harnessing our unique opportunities and the power of new technology to create strong, sustainable and self-reliant communities. To deliver this radical future, we are recruiting a head of service to work across a number of key customer facing service areas including libraries. You will be part of the leadership team of a 400 strong service that, as the backbone of the Council, provides centralised corporate and dedicated service based support, as well as many of our resident facing services like libraries, registrars and events.
About the role
You will contribute to the strategic direction of the service, develop the culture and ways of working that will underpin successful performance and lead and manage teams, projects and resources to deliver outstanding support to both internal and external customers. In particular, you will drive modernisation, digitisation, efficiency and a commercial approach across your service areas. You will engender a customer first approach, placing customer experience at the heart of everything you do and ensuring the Council can deliver for the future.
This is an important leadership role driving and improving services at the heart of the Council’s delivery for the future. To succeed it is vital that you are able to evidence successful experience of leading, nurturing and developing teams delivering services to a wide range of customers.
We are looking for people who are persuasive and influential communicators with outstanding interpersonal skills. You will be adept in delivering change and able to lead important project work. Process improvement will be an important skill, supported by your natural curiosity and desire to achieve better outcomes for customers, whether they are internal or external. Your background is unimportant and we are not necessarily looking for people with an understanding of local government. Your people skills, attitude, customer commitment and ability to lead are what matters.
How to apply
Click on the apply button to access a role profile and further information about the Council and application process.
The closing date for applications is Monday 24th September