Housing Officer

Brent Council
Brent, London Borough
£30,930 - £32,637 p.a inc
11 Sep 2018
27 Sep 2018
Contract Type
Full time

Salary range: £30,930 - £32,637 p.a inc

Contract: Permanent

Hours of work: 36 Hours Per Week

Location: Civic Centre and Other Locations from time to time

Housing Officer

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post You will be the face of Brent Housing. Providing visible, accessible housing management services on the ground to customers renting homes, garages or traveller's sites, owner occupiers and shared owners in the borough. You will also manage the pre-void and lettings function (checking in, and checking out process) promoting the Brent Housing Management brand and creating the best experience to new and prospective customers. You will manage tenancy breaches in accordance with legislation and policies and the delivery of quality estate management inspections that meet health and safety and compliance requirements

The Person

You must have administrative skills and literacy to GCSE/BTEC level or demonstrable ability to operate at this level. It is beneficial to have some knowledge of housing legislations, especially Landlord and Tenant laws and other legal requirements relevant to the management of homes and neighbourhoods. It essential that you have some sort of customer service experience prior to applying, for example, having experience of working with customers and using their feedback to make changes. You will be carrying out estate and health and safety inspections to ensure statutory compliance and contract reviews. You will also address anti-social behaviour (ASB fly tipping, graffiti and abandoned vehicles. Partnership work will be at the forefront of your approach to working with other relevant council teams and agencies. You will carry out tenancy audits, so that we have an up to date view of tenants and know those in their household. You will support consultations with customers on repairs and service changes which require Section 20 notices. You may undertake any other duties commensurate with general level of responsibility of this post. Key Points for Candidates
  • An understanding of housing legislation in relation to nuisance, neighbour disputes and racial harassment.
  • Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including Councillors, contractors and other agencies.
  • Ability to facilitate online customer engagement activities.
  • Problem solving and decision making - ability to deal with potentially complex situations within a busy environment workload, mitigate risks to customers and organisation, and achieve positive outcomes.
  • Finds creative ways of delivering results which go beyond what is expected wherever possible.

Closing Date: 25 September 2018 (23:00)

Assessment & Interview Date: TBC

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.

Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.

All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.

All successful applicants will be required to apply for a DBS Disclosure.

Please note CVs will not be considered as part of your application for this position.

More Info:

Job Description

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