Service Improvement Manager
An exciting opportunity to shape a new service
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
Our brand new Performance, Insight and Improvement service acts as a specialist resource across our Community Wellbeing Department; which encompasses Housing, Adult Social Care, Public Health and Culture & Leisure. The service will be central to helping the department develop a better understanding of the challenges facing our services, to robustly monitor and improve quality, to gain more sophisticated insight into the needs and experiences of our customers, and to design and deliver lasting improvements across our services.
Leading a small team of service improvement officers and working closely with operational teams, you will lead the delivery of projects and work streams that transform our services; improving the customer experience, delivering savings and building operational resilience. Your team will apply a variety of proven project management and change methodologies, and ensure that change is sustainably embedded by supporting teams to identify and source appropriate learning and development interventions. You will work with stakeholders across Community Wellbeing to co-produce service improvement initiatives with staff and service users, to redesign systems and processes that help us deliver our strategic goals, and to ensure that quality is at the heart of all we do.
As part of the Performance, Insight and Improvement management team, this is a unique opportunity to join the service at its inception, helping to build solid foundations and to shape its future direction.
The ideal candidate will have significant experience of change management in a similarly complex organisation, with the proven ability to positively engage service users and staff with large-scale change programmes. Excellent project and programme management skills are a must, alongside experience of a variety of different service design and process improvement methodologies.
The right candidate will also be able to demonstrate excellent interpersonal and influencing skills; with emotional intelligence and the ability to build trust, alongside the confidence to robustly challenge the status quo and to overcome resistance to change. Self-motivation, and an ability to identify and encourage innovative solutions and build a “can-do” culture within the team and across the service will also be essential to success in this role
Closing Date: 25 September 2018 (23:00)
Assessment & Interview Date: tbc
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
Please note CVs will not be considered as part of your application for this position.More Info:
Click Here For Disabled Applicants