Service Improvement Officer

Recruiter
Brent Council
Location
Brent, London Borough
Salary
£35,025 - £38,040 p.a. inc.
Posted
13 Sep 2018
Closes
02 Oct 2018
Ref
1800824
Contract Type
Full time
Salary range: £35,025 - £38,040 p.a. inc.

Contract: Permanent

Hours of work: 36 hours per week

Location: Civic Centre and other locations from time to time

An exciting opportunity to deliver improvements across Housing, Adult Social Care, and Culture

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

Our brand new Performance, Insight and Improvement service acts as a specialist resource across our Community Wellbeing Department; which encompasses Housing, Adult Social Care, Culture & Leisure and Public Health. The service will be central to helping the department develop a better understanding of the challenges facing our services, to robustly monitor and improve quality, to gain more sophisticated insight into the needs and experiences of our customers, and to utilise all of this knowledge to design and deliver lasting improvements across our services.

The Post

As part of a small team of service improvement officers, you will support projects and work streams that transform our services; improving the customer experience, delivering savings and building operational resilience. You will apply a variety of proven project management and change methodologies, and ensure that change is sustainably embedded by supporting teams to identify ongoing learning and development. You will act as a centre of best practice in managing change; working with stakeholders across Community Wellbeing to co-produce service improvement initiatives, to redesign systems and processes, and to ensure that quality is at the heart of all we do.

Our Service Improvement Officers are aligned to a particular function (Adult Social Care, Housing, or Culture & Public Health), but also have the opportunity to work on projects across the whole of Community Wellbeing, so this is a unique opportunity to build your specialist skills in service improvement whilst gaining exposure to a wide range of services.

The Person

The ideal candidate will have experience of service improvement and change management in a similarly complex organisation, with the proven ability to positively engage service users and operational teams in the change process. Excellent project management skills are essential, as is broad experience of a variety of different process and service improvement methodologies.


The right candidate will be self-motivated, with a “can-do” attitude and a commitment to identifying and encouraging innovative solutions. The ability to review complex processes, and present information in a compelling way to a variety of different audiences will also be essential in this role.

Closing Date: 30 September 2018 (23:00)

Assessment & Interview Date: TBC

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.

Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.

All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.

Please note CVs will not be considered as part of your application for this position.

More Info:


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