Director of Engagement

£79,389 - £90,469
21 Sep 2018
12 Oct 2018
Contract Type
Full time

Director of Engagement 


Work in progress

At Surrey County Council, we understand that it’s a challenging time for local government. But it’s also a period of great opportunity. We’re ambitious about becoming a modern and effective council, focused on delivering services that help make our area a great place to live and work. Because it’s about time everyone had what they need to succeed. Which is why we’re going through a radical transformation programme. Now, we’re looking for experienced professionals to join our realigned leadership team. Not only is it a chance to be here at the start of our transformation – it’s also an opportunity to make us a more progressive council, and to create a lasting legacy.

As the Director of Engagement, it’ll be your role to set the strategic direction and oversee the management of our communications, engagement and customer services functions. This includes leading the planning, development and delivery of our external communications, while having oversight of the Council’s corporate brand. You’ll also develop our customer services, which includes the overall management and direction for the contact centre. Ultimately, it’s about ensuring all communication and engagement services support local people and our communities – contributing to the economic growth and social well-being.

With demonstrable experience of successfully leading engagement services in a large, complex and dynamic organisation, you’ll come with a relevant degree. Alternatively, you have a related professional or management qualification at post-graduate level. Beyond this, you’ll have a background of managing organisational transformation from baby steps to lessons learnt, securing support from others along the way. You’ll also bring a strong understanding of the changing role of local authorities, the issues facing local government and the wider economy, and how all of this impacts relevant service areas. An effective communicator, you can influence and negotiate with people at all levels. In fact, you’ll know how to implement new ways of working, and deliver a positive culture that helps us achieve our transformation aspirations.

Don’t just talk about transformation, work in progress.

Find out more and apply today. Visit

Closing date: 12th October 2018