Member Support Officer

Camden, London (Greater)
£32,473 - £37,670
29 Oct 2018
13 Nov 2018
Job role
Contract Type
Full time

Location: Crowndale Centre / Camden Town Hall

Salary: £32,473 - £37,670

Contract Type: Permanent, Full time, 36 hours per week

Alternative flexible working options available/open to discussion 

Click HERE for information on Camden’s flexible working options

We’re seeking a knowledgeable Member Support Officer to provide efficient and effective servicing and support for Cabinet members and councillors. You will play a crucial role in helping councillors achieve their aspirations as ward councillors, as well as assisting them with managing their casework and member enquiries. 

You’ll be working in a fast paced environment, advising councillors about legislation, policies, and procedures, putting them in touch with the right service contacts. Alongside this, you will manage diaries, distribute ward surgery information and provide administrative support as required.

This role will enable you to further enhance your knowledge of council procedure and law as you’ll take the lead in contributing to effective ward management alongside councillors.

To be successful in this role, you will demonstrate your understanding of local government, council procedures and working in a political environment. You will be extremely customer focussed, taking a collaborative approach to deliver results, as well as using your initiative to analyse data and obtain all relevant information before taking action or making recommendations.

You will have excellent oral and written communication skills as you’ll be regularly liaising with Members and a range of internal stakeholders, alongside the ability to handle sensitive case enquires. 

You’ll have an awareness of wider developments affecting the provision of public services; using this to manage and prioritise conflicting business needs as part of a busy team.

About Camden 

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden. 

Discover and Diversity 
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

How to apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions. 

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Tuesday 13th November 2018, 23:59

Interviews to be held: w/c 19th November  

Please quote reference: 180000W6

To view the Job Profile please click HERE

Camden welcomes new employees on a monthly basis; next available dates for induction are: 19th November, 10th December, 14th January