Senior Insight Analyst
An exciting opportunity to help shape the new Customer Insight Team
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
Our brand new Performance, Insight and Improvement service acts as a specialist resource across our Community Wellbeing Department; which encompasses Housing, Adult Social Care, Culture & Leisure and Public Health. The service will be central to helping the department develop a better understanding of the challenges facing our services, to robustly monitor and improve quality, and to gain more sophisticated insight into the needs and experiences of our customers - and then ensure we utilise all of this knowledge to design and deliver lasting improvements across our services.
This unique opportunity will enable you engage with government departments & ministries, the NHS and the private sector. As part of a focused team, you will support the delivery of a range of customer research and insight projects within Community Wellbeing. You'll create, collate and compile complex and varied sources of data and research in order to inform key business decisions from a customer perspective.
2 Roles are available;
• Senior Analyst - Customer
• Senior Analyst - Data
The ideal candidate will have sound working knowledge of a wide variety of research tools, and the ability to analyse and interpret complex qualitative and quantitative customer data; drawing conclusions and presenting findings in a compelling way to suit a variety of different audiences. Experience gained within a market research agency, insight consultancy would be ideal and work experience gained in the Public Sector would be beneficial.
Key Focus Areas
Senior Analyst - Customer
• Strong skills in using Qualitative research methodologies e.g. Ethnography
• Ability to create discussion guides, moderate and analyse Focus groups
Senior Analyst - Data
• Ability to develop and support forecasting and customer modelling techniques
• Ability to conduct complex numerical analysis e.g. correlation
Core Skills required
• Work with client stakeholders to define project requirements and communicate results.
• Manage the whole research project cycle from initial brief to delivery.
• Analyse ad-hoc research and longitudinal studies when required
• Synthesize data from multiple sources.
• Deliver relevant frameworks that will support the Community Wellbeing department e.g. segmentation models, customer journeys etc.
The right candidate will be self-motivated, with a “can-do” attitude and a readiness to suggest practical and innovative approaches to undertaking research and insight activities, and creative ways of presenting and sharing findings.
Closing Date: 14 November 2018 (23:00)
Assessment & Interview Date: To Be Confirmed
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
Please note CVs will not be considered as part of your application for this position.More Info: