Housing Customer Services Officer
An exciting new opportunity...
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The housing customer service officer will be the first point of contact for all housing enquiries.
To provide customers and other stakeholders, first contact resolution for up to seven service area enquiry types via phone, email, webchat and social media channels
To provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
To carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
The ideal candidate should have knowledge of providing a customer focused advice, information, enquiry, transactions and complaints handling service covering a wide range of enquiry types.
You will have the ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a large number of customer contact via various access channels. For example, telephone, emails, webchat.
You must be able to deal with customers in a polite and sympathetic manner, ensuring you listen, and support and are confident with handling various enquiries.
Closing Date: 22 November 2018 (23:00)
Assessment & Interview Date: TBC
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
Please note CVs will not be considered as part of your application for this position.More Info: