Head of Customer Services and Communications

either Melton (near Woodbridge) or Lowestoft.
Up to £63,678 pa*
03 Dec 2018
02 Jan 2019
Job role
Head of Service
Contract Type
Full time

Suffolk Coastal and Waveney District Councils have enjoyed 10 years of successful shared partnership working, delivering services to over 250,000 people. This is an exciting time to be joining, with our organisation becoming one single 'Super District' council for east Suffolk in April 2019.

Following the promotion of the former postholder we wish to recruit a talented individual to join our leadership team and to manage all aspects of the Customer Services and Communications / Marketing areas. You will be encouraged to innovate, lead on how we can digitise services for residents, and explore how new communication channels can be used to engage with customers, residents and businesses.

You must have leadership skills and passion for service to really embed a customer-focused culture. You must be confident in managing complex and challenging environments and workloads and you will also have high-level relationship management skills and a real commitment and motivation for the opportunities and challenges ahead.

If you have the ability to lead, inspire, motivate and manage in our fast-paced environment and can command the trust of Councillors and partners, then we want to hear from you.

In return, we can offer great opportunities for training and development. We want you to stay with us for the long-term, so we will give you all the support we can to build a great career with our organisation. There is also a superb benefits package including flexible working options and purpose-built, brand-new office accommodation, as well as a generous leave entitlement, discount scheme, pension scheme and free car parking.

Our specially commissioned film, which can be viewed on our website, showcases the career defining opportunities and quality of life that East Suffolk has to offer and the difference that you can make to our residents, communities and sector.

* Pay review pending.

Relocation package available.

For an informal discussion regarding this post, please contact Stephen Baker, Chief Executive on (01394) 444378.

For further details and to apply, please visit: www.eastsuffolk.gov.uk

Closing date: midday, 2 January 2019.

Interview date: w/c 14 January 2019.

Based in either Melton (near Woodbridge) or Lowestoft.