Hounslow is a large, ambitious and diverse borough in West London.  Digital transformation is central to improving the quality of services provided to our residents & businesses. As Director of Digital & ICT you will drive, shape and deliver the next evolution of digital services for our place, our council and for our staff within an organisation committed to digital transformation.

Located in a brand new Civic Centre, we are in embarking on a new chapter of transformation; digital & ICT is at the heart of this change.   We have a four-star rated, transactional website, the CXM platform from JADU, which is enabling us to drive through customer focused digital innovation.  You will shape, scope and lead projects & programmes enabling the place, our council, our residents and our staff to be as effective as possible in their roles, whatever their function, wherever they are working.  Through smart working, improved systems and a clear digital ambition you will have a unique opportunity to drive greater value to our residents.

Our Director of Digital & ICT will have a strong technical background combined with a business focussed mind-set.  High energy and with a real passion for outstanding customer experience, you will bring gravitas gained through consistent delivery against demanding ICT and digital performance requirements.  Throughout your career you will have generated commercial and operational improvement from ICT, leading to improved outcomes for front line services.  Central to your offer will be an excellent grasp of customer service best practice and up to date knowledge of digital solutions to support such outcomes.  You will be adept at building internal and external relationships, driving strategic and commercial value through ICT and digital solutions.

We have a once in a generation opportunity to think radically and differently about how we do things in Hounslow.     Working with supportive Directors and Lead Members in delivering our vision, you will have no better platform to showcase your talents for technological and digital innovation and leadership.

For further information or to apply please visit www.hays.co.uk/jobs/hounslow-council

The closing date for applications is Monday 1^st April 2019.