Service Improvement Officer
Salary range: £35,025 - £38,040 p.a. inc.
Contract: Fixed term 2 x 12 months 1 x 9 months (maternity cover)
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time
An exciting opportunity to deliver improvements in a dynamic and innovative team
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
Our Performance, Insight and Improvement service acts as a specialist resource encompassing Housing, Adult Social Care, Culture & Leisure and Public Health. The service is central to helping develop a better understanding of the challenges we face, to robustly monitor and improve quality, to gain more sophisticated insight into the needs and experiences of our customers, and to utilise all of this knowledge to design and deliver lasting improvements.
As part of a small team of service improvement officers, you will support projects and work streams that transform our services; improving the customer experience, delivering savings and building operational resilience. You will apply a variety of proven project management and change methodologies, and ensure that change is sustainably embedded by supporting teams. You will act as a centre of best practice in managing change; working with stakeholders to co-produce service improvement initiatives, to redesign systems and processes, and to ensure that quality is at the heart of all we do.
Two of the roles will involve supporting the final stages of a recent major Housing transformation project. There will be a particular focus on assisting teams in becoming comfortable with new systems and embedding new processes as business as usual.
The remaining role will be predominantly aligned to the Adult Social Care function. However, there will also have the opportunity to work on projects across the whole of Community Wellbeing, so this is an opportunity to build your specialist skills in service improvement whilst gaining exposure to a wide range of services.
The ideal candidate will have experience of service improvement and change management in a similarly complex organisation, with the proven ability to positively engage service users and operational teams in the change process. Excellent project management skills are essential, as is broad experience of a variety of different process and service improvement methodologies. For housing roles, experience of housing management and / or homelessness services would be an advantage, but not essential
The right candidate will also be self-motivated, with a “can-do” attitude and a commitment to identifying and encouraging innovative solutions. The ability to review complex processes, and present information in a compelling way to a variety of different audiences will also be essential in this role.
Closing Date: 24 March 2019 (23:00)
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
Please note CVs will not be considered as part of your application for this position.