Click HERE for information on Camden’s flexible working options

The Role

We are seeking an expert point of contact for debt collection to manage all of the Council’s services and business relationships to ensure outstanding billing queries are resolved.

The post holder will act as the expert point of contact on all issues to instigate and conduct cases of appointee ship. You will manage all aspects of debt recovery and continuously review the way in which debts are recovered and provide imaginative ways in which to improve the process that can be taken forward by the line manager.

The right individual will also have good relationship building skills as you will liaise with various teams and services across and outside of the Council.

Alongside this, you will prioritise and deal with any queries and liaise with legal debt collectors, bailiffs, and members of the public, debtors and council officers concerning the recovery of debt.

To be considered for this role, you must have good knowledge of central government welfare benefits and social care legislation, commercial rents legislations, housing rents legislation and any legislation related to any sundry debt services. Experience within debt management and the recovery of debts and knowledge of using IT and Financial IT systems in chasing customer debt is also required.

You will have excellent communication skills both written and verbal as you will liaise with various teams and services across and outside the Council and also provide advice and support to service users as necessary.

The post holder is required to work flexibly, adjusting their own workload to meet individual work targets and the priority demands of the team.

This role is also subject to a DBS Enhanced check.

How to apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions. 

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG. 

Closing dates for applications: Friday 19th April 2019, 23:59

Interviews to be held: w/c 29th April 2019

Please quote reference: 1900007N

To view the Job Profile please click HERE

Camden welcomes new employees on a monthly basis; next available dates for induction are:

15 April 2019

20 May 2019

17 June 2019