Information, Advice and Support Officer

Richmond upon Thames, London (Greater)
£27,000 - £34,299 p.a.
08 Apr 2019
21 Apr 2019
Job role
Contract Type
Full time

The Role

Do you want to want to to make a difference for children and young people with Special, Educational Needs or a Disability (SEND), if yes, please read on...

You will be joining a respected and established service where you will be one of  the first points of contact for telephone, email and face to face enquiries; providing information, advice and support and signposting to other services and agencies where appropriate.

We are looking for an experienced and reliable professional who is:

  • Committed to supporting parents to make informed decisions about their children
  • Open to listening and considering other points of views
  • Able to adapt to changing service demands
  • Reflective in their practice and approach
  • Solution focused in sometimes  challenging situations
  • A team player

We provide a statutory impartial, confidential information, advice and support  service  on matters relating to children and young people with SEND. This service is offered to parents and children and young people aged 0-25 years old.

Training on SEND Law will be provided as it is essential to the role.

We provide support  Wandsworth residents only.  You will be required to to travel to meetings with parents  within and outside of Wandsworth

For an informal discussion please contact: Rina Patel, WIASS Manager, on 020 8871 8065 (3rd -12th April 2019) or Lucy Davies 020 8871 8334 (15th -18th April 2019)

Interview Date: Thursday 2nd May 2019 or Wednesday 3rd May 2019

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once enough applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer

Important Information

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Information, Advice and Support Officer - Job Profile