Housing Inclusion Officers

Greenwich, London (Greater)
£31548 - £33291
09 Apr 2019
19 Apr 2019
Job role
Contract Type
Full time

The Role

The Housing Inclusion Service is looking for enthusiastic individuals who will bring the right skills and ethos to helping people threatened with homelessness. You may be an experienced Housing Officer, or a customer-focused individual looking for a new and rewarding challenge. As part of our Service, you will change many lives for the better by getting people into accommodation.

You will work to prevent homelessness through a number of schemes and projects as well as negotiate with landlords to sustain tenancies. You will be involved in investigative casework, home visits, partnership work, one-to-one interviews with applicants and front line duty work. Our Housing Inclusion Officers manage their own caseloads and are expected to demonstrate knowledge of, and ability to deliver the duties required by the Homelessness Reduction Act 2017.

We are looking for individuals with plenty of empathy and some experience of either managing busy caseloads or the ability to interpret complex information and deal sensitively with a range of customers. Whatever your background, you will be skilled in dealing with complex customer situations that require teamwork, sensitivity and good communication.

We have permanent vacancies in the following teams:

  • Single Peoples Team – we have 1 permanent full time vacancy in this team that works with single adults who are experiencing homelessness. Many of the team’s clients have a range of support needs and some have a history of rough sleeping.
  • Mental Health Team – we are looking to recruit 1 permanent full time staff and a permanent part time staff in this team. The team works mainly with single adults who are experiencing homelessness with additional mental health needs.
  • Families Team – we have 1 permanent full time vacancy. The team works with families with children who are homeless or threatened with homelessness.

The Job Description and Person Specification are the same for each of the above posts. When applying, please indicate at the start of your supporting statement which role particularly interests you. For an informal discussion about the roles please contact Keshia Wallace on 020 8921 2098, Patrick Townsend on 020 8921 2918, Sonny Smith-Dance on 020 8921 2807, or Anneta Corbin on 020 8921 2684. 

Royal Borough of Greenwich is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Any roles which involve working with children, young people or vulnerable adults, or roles in which the duties will involve access to sensitive information relating to children, young people or vulnerable adults, the Royal Borough will take up references prior to interview. You should provide details of referees including your current and previous employers, covering the last 5 years. Candidates can request for us not to send a reference request to their current employer prior to interview by emailing us at recruitment@royalgreenwich.gov.uk. As part of our Safer Recruitment Policy, a full employment history is also required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment. Unless otherwise stated, a Basic DBS check will be undertaken as part of the pre-employment checks for successful candidates.

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

This role requires an Enhanced DBS.

All vacancies close at midnight unless otherwise stated

Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.