Skip to main content

This job has expired

Head of Customer Services

Employer
Cheshire East Council
Location
Cheshire
Salary
£64,000 - £75,000 + benefits
Closing date
7 May 2019

Job Details

The Role

Cheshire East is an amazing place to live and where we are able to offer you a wide range of both challenging and rewarding career development opportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, be well-led, with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.  

Join us, as we take the next step in our journey as we build a brighter future together. As Head of Customer Services, you’ll lead customer operations so they’re accessible for residents and achieving the highest standards. Your work will involve leading and developing Revenues, Benefits, Online Services and the Customer Contact Centre to meet quality, financial and performance targets. You’ll also need to ensure that payment systems support residents facing hardship due to welfare reforms. Whatever the challenge, you’ll champion our resident-focused Customer Service strategy: embedding customers at the heart of Council policy.

A successful senior manager who has led and improved services, you can lead teams to deliver change in line with budgets and timescales. You’re not afraid to think innovatively to achieve your objectives, and you know that transformation depends on collaboration with other teams and partners. Crucially, you also know about best practice in customer service and emerging trends, and you’re aware of how service propositions affect local people and businesses. With this expertise, plus sensitivity where income collection’s concerned, you’ll be a degree-educated professional who can create a positive, inspiring culture that puts the customer experience front and central.

We’re committed to “working for a brighter future together” – and we expect you to be too. Through teamwork, we’re creating a better Cheshire East for all. If you have the ambition, passion and drive, share your expertise with us and we will provide you with the opportunity to influence, develop and grow with an exceptional team.

For an informal discussion about these exciting roles, please contact our consultants at Penna: Clare Connor on 0161 408 0703, Pete John on 07701 305617 or Helen Alwell on 07809 905 467.

Visit cheshireeastleaders.com to find out more.

Closing date: Tuesday 7th May 2019

Company

As a low cost, high performing local authority, Cheshire East Council is responsible for providing more than 500 local public services to over 378,000 residents.

We employ around 3,500 staff and they are our most important asset. Getting our organisational culture right has been a real focus for us over the last two years.

In 2017 the council asked the LGA to undertake a review of workplace culture. We've addressed the recommendations of that review through a comprehensive, organisation-wide programme. We now have a clear vision for the workplace, a set of values and behaviours and an employee deal that have been agreed by staff and members across the organisation.

Our organisation is financially independent and we have a particular focus on enabling residents and communities to become more self-sufficient.

“Working for a brighter future together” is our promise and speaks about our ambitions and our hopes, and those we share with our communities and partners. Our priorities are shaped by a clear vision for our organisation and Cheshire East the place and set out in our Corporate Plan and our strategies for people and place services.

Our journey continues to ensure that Cheshire East Council is a great place to work, where staff are well led, feel valued, have a shared purpose and succeed together.

Leader of Cheshire East Council 
Councillor Rachel Bailey

We are an aspiring, high performing organisation which seizes opportunities for the benefit of all our residents, businesses and visitors. We have an ambitious corporate plan, a thriving economy, beautiful surroundings and close network with our partners to enable the absolute delivery of successful outcomes for our local authority.

We are on a journey and understand there will be many challenges along the way. But if you are successful at securing one of these exciting roles, you will be given an unparalleled platform, to be part of our new vision and help shape our plans – working for an even brighter future together.

To find out more about opportunities please visit cheshireeastleaders.com

Chief Executive Kath O’Dwyer introductory video

Company info
Website
Telephone
0300 123 5500
Location
Cheshire East Council
c/o Municipal Buildings
Earle Street,
Crewe
CW1 2BJ
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert