Communications & Engagement Officer (ICT)
Communications & Engagement Officer
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that includes being the lead authority for a 3-way shared ICT service with Lewisham Council (since 4/2016) and Southwark Council (since 11/2017). The on-boarding of Lewisham and Southwark has seen the service grow from c2000 users to the current 10,000 with a similarly significant increase in the quantity of ICT infrastructure and services to support. To facilitate this the ICT team has also grown, from c65 to c120.
The service has had an enormous amount of change to manage and it is not surprising that this has impacted upon service quality and customer satisfaction. To address this the ICT team are embarking upon a service improvement programme (SIP). Six areas of been identified for improvement:
1) Strategy & Governance: Vision, strategy, roadmap, target operating model, decision making, risk management, building a collaborative service.
2) Finance & Procurement: Financial governance, supplier engagement, contract management, asset management and assurance.
3) Customer Experience: Processes, technology, quality, user experience
4) Infrastructure: Develop physical and virtual infrastructure, management & control, security & compliance, disaster recovery & business continuity capability.
5) Projects & Programmes: Development of a Programme office, project pipeline, governance, delivery assurance
6) Stakeholder Engagement & Communications: Reactive, proactive, stakeholder engagement and communications
The role of Communications & Engagement Officer will take the lead on the stakeholder engagement & communications workstream.
Areas for improvement include:-
· Outward facing communications and engagement to customers and the business. Inc:
Major incident and P1 communications. Strategy, stakeholders, practice
Changes – forward schedule of service impacting changes
Strategy and technology change
Programme & project communications
· Inward facing communications. Inc:
Leading on communications good practice
Promoting culture change
Newsletter and team updates
. Development and adoption of a communications plan.
· Create and deliver structured workshops to embed communications into the service
To be successful you will need to be a communications professional, self-sufficient, enthusiastic and have demonstrable experience of delivering similar work within an operational service environment, preferably within another local government role.
Closing Date: 24th April 2019 (23:00)
Assessment & Interview Date: To Be Confirmed
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
All successful applicants will be required to apply for a ‘Basic’ DBS Disclosure.
Please note CVs will not be considered as part of your application for this position.