Customer Access Team Leader

Greenwich, London (Greater)
£33.948 - £36.711
15 Apr 2019
01 May 2019
Contract Type
Full time

An exciting position has arisen in the Housing Inclusion Service, for a Customer Access Team (CAT) Leader, with the line management responsibility for 5 members of staff. The CAT provides a walk-in duty service at the Woolwich Centre, as well as responding to housing enquiries received by telephone or email.

We are looking for an enthusiastic individual who is empathetic and has the ability to deal sensitively with a range of customers. Whatever your background, you will be skilled in dealing with complex customer situations that require understanding and good communication.

The successful candidate will be responsible for establishing staffing rotas, monitoring and maintaining service targets and to provide excellent service delivery for current and future service users. You will have a good understanding of housing and homelessness legislation and be able to run an efficient frontline service, which provides advice and information to a diverse range of visitors in housing need.

You will need to be flexible in approach, possess excellent verbal and written communication skills and have proven IT, organisational and negotiation skills. Essentially, you will need to manage your own workload proficiently and to ensure the efficient management of the service to consistently meet, the corporate and departmental targets.

If you would like to discuss the role in further detail, please contact Lydia Lewinson Tel: 020 8921 4823 or Donnine Facey Tel: 020 8921 5225

Closing date: 1st May 2019

Interviews will be held on the 9th or 10th May 2019

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

This role requires a Standard DBS.

All vacancies close at midnight unless otherwise stated

Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.