Housing Service Delivery Apprenticeship

Brent Council
Wembley, London (Greater)
£15,000 p.a. inc.
16 Apr 2019
30 Apr 2019
Contract Type

Get ahead with a Housing Management Apprenticeship at Brent Council  

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

Brent Council is committed to the continued expansion and development of all apprenticeship programmes. Our apprenticeship schemes at Brent is just one of the ways we grow our own talent within the borough.

There is no age limit on an apprenticeship.

An apprenticeship can be used for people starting out on their work life journey at the age of 16 or those changing a career for a different working life.

The Post

Working in the Housing Management Customer Services Team, Lettings and the Housing Support Team.

These teams deliver services which could include: Responsive Repairs, Planned Maintenance, Housing Management, Estate Services, Income enquiries and collection, Leasehold enquiries and collections, Homelessness services and Housing Allocations amongst others.

The successful applicant will rotate through duties in these teams throughout the duration of the apprenticeship. The Apprentice to experience a wide range of activities and to learn about the Housing Service.

You will gain hands-on experience of Housing Management in Local Government by working as part of a team and assisting in the delivery of a quality Housing service within the council.

Below is a link to the Apprenticeship Standard that you will be working towards. 


Key Functionalities

Provide administrative support, some of which might include raising of purchase orders, minute taking, follow up calls to customers.

Following up on customer feedback managing keys, event and meeting booking, photocopying, filing customer services officer.

Offering first contact resolution for customers face to face, via telephone, email, webchat and social media for a range of services. Printing and scanning, booking appointments, managing diaries, assisting with interview planning 

The Person

This is a front line role so we are looking for confident and friendly individuals ready to make a difference for our customers. Keen to learn, you will demonstrate good communication skills, an understanding of good customer service and an interest in a career within Housing.

You will also need to show your interest in local government and the delivery of public services. We will also be looking for a flexible and positive approach to work.

Closing Date: 30 April 2019 (23:00)

Assessment & Interview Date: May 2019- date to be confirmed

Additional Information 

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. 

Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council. 

All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check. 

Please note CVs will not be considered as part of your application for this position. 

More Info:

Job Description