Junior Service Desk Analyst

Chelmsford, Essex
Full Time, 37 Hours, 12 Month Fixed Term Contract
20 May 2019
02 Jun 2019
Contract Type

We are seeking an enthusiastic, adaptable and proactive analyst to join our Service Desk team to provide customer focused first line IT technical support to agreed service levels.  This opportunity is available on a 12-month fixed term contract, to those who already have experience in IT support or working in a Service Desk environment.

You will be responsible for carrying out duties directed by the Support and Finance Lead and DevOps Service Manager, which include 1st line support by taking phone calls, creating support tickets, first line fixes, completing basic script/process driven tasks, provide contract and financial administration support and assist with the maintenance of a software license portfolio. 

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with the Disclosure and Barring Service process.