Senior Applications Technical Support Officer
An excellent new opportunity...
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The ICT Shared Service is seeking to appoint a Senior Applications Technical Support Officer to complement an existing post in the Technical Applications Team. This team supports some of Brent Council’s major applications as part of the share IT services The post will entail working with officers of similar grades as well as a key role in providing technical support for a range of applications including Northgate Housing and Client Index support to staff across the council.
We are looking for an enthusiastic team player who has experience in working in a busy customer focussed environment. This post holder will be instrumental in delivering a high quality technical applications support and ideally must have a good working knowledge in supporting technical issues within Northgate Housing Systems specifically in Estates, Repairs, Rents, Task Manager, Housing Allocations in configuration management of Northgate modules and related integrations as a lead for Northgate upgrades including UAT planning and support in having strong skills mainly in Oracle plus (essential), TSQL (essential), Unix (essential), and visual basic and extensive experience in Business Objects reporting and report writing skills in having experience and understanding of project management in working on a busy support helpdesk who can place customer service highly across the business in end user system training.
The successful applicant must have good negotiation skills, prioritise calls and work on separate calls in parallel to meet Service Level Agreement targets and customer expectations. A key requirement of the successful applicant is that they can manage their own workload.
This is an exciting opportunity to be part of a Council support shared service. There will be opportunities to influence how the service operates and suggest improvements whilst working as part of the whole team to form a high performing service. One more thing, we do not accept CVs and will not be considered as part of your application.
Closing Date: 18 June 2019 (23:00)
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
Please note CVs will not be considered as part of your application for this position.