Head of Customer Services
South Derbyshire is a beautiful and successful place, with a thriving visitor economy alongside an expanding business sector, and more and more people every year choosing to make our busy market towns and friendly villages their home. This is a great opportunity to play your part in delivering ever greater customer and resident satisfaction across our services.
It goes without saying that you must be able to lead the current portfolio effectively. But over and above this, we want you to devise and roll out a new model of customer service across the whole organisation. You’ll work closely with colleagues, including heads of Transformation and Digital services, to agree and embed a gold-standard set of expectations which meet operational need, are backed up with the right resources, and can deliver permanent and sustainable channel shift.
It’s a big job, and we’re looking for candidates with the confidence, skill and demonstrable insight to create a culture that leads to class-leading performance. Your background need not be in local government or public service, but qualities such as corporate thinking, collaboration, strategic planning and an uncompromising will to deliver are non-negotiable. A management qualification is essential, and strong candidates will have successfully undertaken a similar project elsewhere. A good grasp of key stakeholder relationships, ideally including effective working with other authorities, public agencies and elected members, would be a distinct advantage.
Visit www.sd-abetterplace.co.uk to find out more, or for an informal conversation call Solace in Business on 020 7976 3311.
Closing date: noon, Monday 17 June 2019.