Leaseholder Officer

Camden, London (Greater)
£30,066 - £34,538
29 May 2019
18 Jun 2019
Job role
Contract Type
Full time

We have a fantastic opportunity for two highly organised Leaseholder Officers to join our multi-disciplinary Leaseholder Services Collections team. This is an exciting role within housing management, where you will be the first point of contact for complex enquiries from leaseholders. The successful candidates will investigate and respond to questions regarding annual service charges and major works. The purpose of this role is to maximise the council’s income through effective monitoring and management of approximately 1000 leasehold service charge accounts.

The successful candidates will be adept at calculating and processing service charge reductions, ensure payments for services are made and deadlines met; visit sites across the borough and occasionally represent Camden at tribunal and County Court. Previous leasehold management experience is not essential.

To be considered for one of these posts the successful candidates will be excellent communicators (both written and verbal) and possess excellent customer service skills. You will be able to liaise with multiple stakeholders such as leaseholders, freeholders, Members of Parliament, Councillors, solicitors, external agencies; and across various teams and departments within Camden Council. Therefore, it is essential that you are a confident communicator in all mediums and varying levels of seniority. The ideal candidates will have the ability to understand and interpret financial data, demonstrate strong attention to detail and have a keen analytical approach to their workload. You will also be able to prioritise effectively and meet deadlines, particularly when faced with changing circumstances.

About Camden 

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden. 

Discover and Diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.

How to apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this Job Profileattached at the bottom of this Advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions. 

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Tuesday 18th June 2019

Interviews to be held: TBC

Please quote reference: 190000BS

To view the Job Profile please click HERE