Control Officer

London (Greater)
£30,550 – £36,136 per annum
10 Jun 2019
30 Jun 2019
Job role
Contract Type
Full time

We are seeking to appoint a Control Officer to join a team of ten staff who provide a 24-hour Control Service for 365 days a year to residents within the Borough.

You will be responsible for receiving and processing calls from members of the public, contractors and outside agencies relating to all Council Services. You will have excellent customer care skills and experience of dealing with members of the public over the telephone. Have the ability to deal tactfully and diplomatically with callers in situations that are often stressful. 

Control Officers are the first point of communication out of office hours and in emergency situations. It is essential that you have the ability to work on your own initiative, to prioritise your own workload and to make best use of available resources.  You will also need the ability to liaise with and co-ordinate the work of Estate Services Officers, Emergency Wardens and contractors using a two-way radio system and the ability to interrogate and enter data on various computer systems.

It is essential that you are committed to working a rota system including nights and weekends.

For further information please contact Andy Booth, Estate Services Manager on 0208 871 8539 or

In return, we can offer you working arrangements that will enhance your work-life balance.  These include a generous holiday allowance of 31 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.

Indicative Recruitment Timeline

Closing Date:  30/06/2019

Shortlisting Date: 05/07/2019

Interview Date: 15/07/2019

Useful Information:    Interview, test and questionnaire

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Control Officer - Job Profile