Do you get a real buzz from giving excellent customer service?

Are you a great team player and a confident communicator? If so we want to hear from you!

We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team.

Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services.

Are you:

Driven and committed to providing excellent customer service

Enthusiastic and friendly

Flexible and willing to develop your knowledge and skills

Able to use your own initiative and also work as part of a team.

The role:

You will answer customer enquiries and requests about a wide range of services.

You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person.

You must be able to respond promptly as well as politely and accurately to resolve the customer query.

You will be given training through your induction period and the opportunity to gain recognized customer service qualifications.

Key Requirements:

We are looking for people who have a proven track record of dealing with the public in a customer services role.

You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers.

The ability to record accurate details and use our IT systems is essential

Does this sound like you? Then we'd very much like to receive an application from you.  

Sandwell MBC values our workforce and in return for your hard work, here is some of what we have to offer:

• Competitive salary & pension scheme
• Generous holiday allowance
• Continuous training and development
• Employee Benefits and health initiatives

The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday

The various shift patterns for 37 hours per week:

8.00am – 4.00pm

8.30am – 4.30pm

9.00am - 5.00pm

9.30am - 5.30pm

12noon - 8 .00pm

Positions available:

• 1x 30 hours per week - Fixed Term for 12 months
• 3x 37 hours per week - Fixed Term for 18 months
• 2x 37 hours per week - Fixed Term for 12 months

Previous applicants need not apply.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

Supporting documents
Job Description
Personnel Specification
Information for Applicants