Senior Applications Support Officer
Excellence in technical support
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Brent Information Technology Team is seeking to appoint a Senior Application Support Officer to complement an existing post, within the Information Technology Support Unit. The post will entail working closely with the Senior Application Support Officer and other Application Support Officers in implementing the department's IT strategy and Development plans, as well as providing Northgate Revenue and Benefits and Council Tax database application support to staff across the Council. This is a real opportunity for the post holder to gain exposure to a wide range of Information Technology issues.
The applicant must have extensive Council Tax and Housing Benefit Administration experience in using Northgate Application.
Your duties will include:
Contributing to the development and assisting in the implementation of the departmental Information Technology and Information Systems strategy.
Contributing to and assisting with the planning, installation and configuration of new releases of software; system testing and co-ordinating work with external software or service suppliers.
Monitoring the performance of applications, identifying problems and resolving then, producing statistics and other reports as required, and advising IT management of problems and potential improvements.
As well as being IT literate and having good project co-ordination skills, successful candidates will need to demonstrate confidence, the ability to communicate effectively at all levels and assimilate information quickly.
Closing Date: 25 June 2019 (23:00)
Assessment & Interview Date: To Be Confirmed
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
Please note CVs will not be considered as part of your application for this position.