Service Access Officer
Your working week will be Monday to Sunday on a shift pattern of 4 days on, 4 days off, working to a 16 week rolling rota which includes days, nights, weekends and Bank Holidays.
As a Service Access Officer you will deal with general and emergency telephone enquiries on behalf of numerous council services, outside of normal office hours. For example emergency housing repairs and night time noise complaints. The team will also be responsible for the day to day monitoring and operation of CCTV cameras and associated equipment.
On a day to day basis you will provide excellent customer service at all times in a positive, sensitive and respectful manner, adapting your approach as appropriate to ensure equality of access for all. Many of our customers are vulnerable, carry complex set of circumstances and can be demanding about a resolution to their needs. Equally the work can be very rewarding and many individuals and families will benefit significantly from the advice and guidance you will provide.
You will be required to access various computer systems to retrieve and input information. You will need accurate keyboard skills with the ability to talk and type and have an understanding of confidentiality issues relating to customer information.
Full training will be given to enable you to acquire an in-depth knowledge of relevant services and you will be required to successfully complete an enhanced Disclosure and Barring Service check. You will also be asked to undertake necessary checks and training to obtain a Public Space Surveillance CCTV Operators Licence issued by the Security Industry Authority. We work in a culture where we share knowledge and help each other so there is plenty of support there after training.
In order to be short-listed for this job please demonstrate how you meet the Person Checklist as detailed on the attached Job Profile - this information needs to be entered on the separate Person Checklist questionnaire. CV’s will not be accepted.