Customer Services Apprentice

£3.90 per hour

37 hours per week

We are looking for someone who cares about customers; whether you are speaking with them over the phone or face-to-face, you will want to help and give them a service that is second-to-none. If you think this is you, we would love to hear from you. In return, whilst working towards your Apprenticeship, you will receive a wealth of training, support, and knowledge of local authority services and front-facing customer service.

• This is a temporary 12 month placement within Telford & Wrekin Council.
• The training programme will give a broad understanding and knowledge about the services provided by the team and enable the individual to gain a range of skills.
• The post-holder will report to the Customer Contact Centre Team Leader, meet with their line manager frequently, attend regular team meetings and receive ongoing support.

For more information or an informal discussion about this Apprenticeship, please contact Gemma Hancox (Gemma.Hancox@telford.gov.uk, 01952 383893).

Telford & Wrekin Council is a Co-operative Council, which means we are working together with our residents, partners and local organisations to collectively deliver the best we can for Telford & Wrekin with the combined resources we have.

 As a member of the pioneering Co-operative Councils Network, we aim to:
•  Bring together and improve services  
•  Involve local people and employees more in planning and running services  
•  Encourage people to do more to help their own communities

We serve a population of 170,000 people and our population is younger than the national average. Our borough is predicted to grow in the next 13 years, adding nearly another 30,000 people. We are investing in growth in the borough, and this presents an opportunity to attract new businesses – our Southwater Development reflects some of our aspirations and regeneration.

We deliver a diverse range of services to all our communities and we are constantly aiming to improve the quality of these. To help us to achieve and maintain our goals and high standards, we want to recruit enthusiastic individuals who are determined to succeed in their careers.

For further informaton on the role, please click on the job description and person specification, which is available below.

Please complete the online application form as CVs will not be accepted.

We are committed to equality and diversity.

Supporting documents
Job Description and Person Specification