Revenues Officer - 11 Jobs

Location
Kirklees, West Yorkshire
Salary
£19,554 - £21,166
Posted
27 Jun 2019
Closes
04 Aug 2019
Ref
FTS 1651
Job role
Officer
Contract Type
Full time

Jobs 1-4: Permanent

Jobs 5-11: Temporary for up to 11 months covering the absence of the substantive post holders

The vacancies are based with the Council’s Revenues and Benefits Service currently located on the edge of Huddersfield Town Centre.

Your working week will largely be during standard office hours Monday to Friday. We must meet the needs of the customer so you might need to occasionally work outside of these hours (early evening or Saturday) but we are flexible on your usual start and finish times where we are able.

You will be responsible for providing excellent customer service for Council Tax, Adult Social Care finance and Business Rates. You will gain experience of many transferrable skills in the areas of customer service, finance administration and interpreting legislation and policy and most importantly liaise with our residents to make sure information is clearly understood.

Some of our customers are vulnerable, present a complex set of circumstances and may be demanding about a resolution to their needs. Equally the work can be very rewarding and many individuals and families will benefit significantly from the advice and guidance you will provide. One of your more important roles will be to liaise with our residents by telephone to make sure information is clearly understood.

You will be required to access various computer systems to retrieve and input information and up-date customer records in accordance with agreed procedures and protocols.  You will need accurate keyboard skills with the ability to talk and type and have an understanding of confidentiality issues relating to customer information.

Full training will be given to enable you to acquire an in-depth knowledge of relevant services. We work in a culture where we share knowledge and help each other so there is plenty of support there after training.

The Council is seeking candidates who can demonstrate they have, the right behaviours. 

(For Jobs 5-11): To apply for this job as a secondment you must be a substantive employee of the Council with over 6 months continuous service and have successfully completed your probation period.  Applications for secondments will only be accepted if accompanied by a completed Secondment Permission Form, signed by your manager.  If you are refused permission to apply for a secondment please contact HR Recruitment to register the refusal.

In order to be shortlisted for this job please demonstrate how you meet the Person Checklist as detailed on the attached Job Profile - this information needs to be inserted under the 'Relevant skills, experience and behaviours' section on the Application Form.  CVs will not be accepted.