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Customer Contact Assistant (Manby)

Employer
Public Sector Partnership Services Limited (PSPSL)
Location
Manby, Louth
Salary
£16,763 - £18,946 per annum (Grade 3)
Closing date
25 Jul 2019

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Sector
Corporate Services, Customer Services
Job role
Officer
Contract Type
Full time

Job Details

This is an exciting opportunity for a highly motivated individual to join a multisite Customer Contact environment within Public Sector Partnership Services.  The position will be based at Manby but there may be requirements to travel to other sites.  This role will involve dealing with public enquiries through both telephony, face to face and email, as well as general administration roles.  Involvement with both social media and self-service options available to customers that Customer Contact supports.

You will have a good standard of education with Grade C or above in Maths, English & ICT; Experience of Microsoft applications, web based applications and effective communication skills are essential for this role; as is previous experience in a customer environment. Own transport and a full driving licence is also essential.  You must be able to work using initiative, independently and as part of a team and be both flexible and adaptable to service requirements and change. Part-time applicants who work full days will also be considered.

Benefits: 

  • Time in Service Linked Paid Annual Leave;
  • Annual Leave Purchase Scheme;
  • Flexible Working;
  • Subsidised/Funded training;
  • Employee Assistance Program; and
  • Local Government Pension Scheme with annual employer contribution of 21.8% (up to £4,130.23 for this role).

For further information about this exciting opportunity, please find the job description at the bottom of this page. 

For an informal conversation about this role, please contact:
Louise Crew, Customer Contact Team Leader, on 01507 613267 or Louise.Crew@pspsl.co.uk 

To Apply, please visit www.pspsl.co.uk/jobs 

Closing date: 5pm, Thursday 25 July 2019
Anticipated interview date: 5 August 2019

Please note, PSPSL reserve the right to change these dates dependant on volume of applications

Company

Public Sector Partnership Services Ltd or PSPS is a Local Authority Trading Company (LATCo) which is wholly owned by South Holland, East Lindsey District Council, and Boston Borough Council. The Company has been operating since 2010, formally known as Compass Point Business Services.

The Company delivers a range of customer and enabling back office services, including Human Resources & Payroll, Financial Services, ICT, Digital and Print & Design, Customer Contact, Revenues & Benefits, Health & Safety and Lifeline. The Company employs 275 staff across its operating sites in Spalding, Manby, Skegness, and Mablethorpe. The Company operates at arms-length to and is independent of the shareholding Councils. It is strategically managed by an appointed Board of Directors. In 2020, the Company secured a new 10 year contract with the authorities to deliver its services.

The Company has delivered savings in the region of £23m, through the collaboration and sharing of services over the last 10 years and the future contract will see an additional saving of £9m to 2030.

We focus on five core areas across our organisation to ensure we move forwards, these are Service Delivery, Transformation, Engagement, Performance & People - this is our STEPP forwards priority.

Everything we do is underpinned by our corporate values of Professionalism, One Team, Innovation, Supportive and Excellence.

As an employer we are motivated to maintain a healthy and high performing workforce and are keen to attract new talent to our organisation as we recognise the impact people play in the delivery and achievement of our organisation.

Company info
Telephone
01775 764451
Location
Council Offices, Priory Road
Spalding
Lincolnshire
PE11 2XE
GB

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