Support Analyst

Scarborough, North Yorkshire
£19,945 - £22,021
29 Jul 2019
28 Aug 2019
Contract Type
Full time

Do you have experience and the understanding of IT industry best practices and procedures? 

Would you like to join an organisation that offers ongoing support to employees, encouraging personal development and progression? 

NYCC are looking for a Desktop Support Analyst based in Scarborough to join their growing Technology & Change department on permanent basis. 
This is a great opportunity to join a forward-thinking and dynamic department who play a fundamental role within North Yorkshire County Council. 

As a Desktop Support Analyst based in Scarborough, you will complete service requests alongside other team members, assist with technical matters relating to IT equipment and performing hardware and software installations. 

You will be proactive in identifying service improvements to increase customer satisfaction and identify areas for improvement within the desktop environment, suggesting pragmatic solutions to the appropriate person. 
You will follow the quality assurance incident resolution process and assist with the implementation of any service improvement identified, perform hardware and software installations as necessary and act as a point of escalation for junior team members with technical issues requiring further assistance. 

If you would like to learn more about working within our Technology & Change department and the benefits NYCC offer please go to our dedicated campaign site. 

If you would like an informal conversation about the role we would very much welcome this. 

Please contact Mark Smith, Principal Support Analyst, on 01609 53470, 07896235259 or email

Closing date Wednesday 28th August 2019 
Shortlist Monday 2nd September 
Monday 9th September 

External – To apply for this vacancy please log on to 
Internal – To apply for this vacancy please click the apply option 

Please do not deviate from indicated application method. 

Enhanced Level DBS Disclosure is required for appointment to this post.

NYCC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

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