Direct Payments Assistant

Camden, London (Greater)
£28,573 - £30,808
30 Jul 2019
25 Aug 2019
Contract Type
Full time

Direct Payments give social care customers choice and control over the care and support they receive. The Direct Payments Assistant is responsible for supporting the smooth running of the Direct Payments team, enabling them to ensure direct payments are used in Adult Social Care so that both customers and public funds are safeguarded. You will also liaise with customers, care management and other stakeholders to resolve issues and provide information and advice.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

The successful candidate will be willing to build your knowledge of Direct Payments legislation, guidance and best practice whilst having the ability to analyse and interpret information such as bank statements and financial spread sheets and use judgement to make recommendations for improvements.

Good interpersonal skills including the confidence to of dealing with queries from people who use direct payments, frontline practitioners and management and external providers are essential, as is having experience of and commitment to working in a customer focused environment ensuring high quality standards are implemented and reviewed as necessary.

You will have experience of working with financial systems and maintaining procedures.

As well as having the knowledge of client based information systems, preferably Frameworki/Mosaic.

About Camden

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.

How to apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Sunday 25th August 2019

Interviews to be held: TBC

Please quote reference: 190000HP

To view the Job Profile please click HERE