Senior Welfare Rights Adviser
We are seeking Senior Welfare Rights Advisers to help our customers living in Camden’s homes to have secure, safe and affordable housing that meets their ongoing needs and provide help and assistance when they need it. This role provides both a second tier welfare rights support service to colleagues working in the locality teams and across the council, as well as providing a trusted Welfare Rights Advice Service to our residents.
Provide detailed advice and support to colleagues in the resolution of complex issues and problems, being a support when needed to resolve customer issues in partnership with other officers, services and organisations. Assist in development and delivery of training, seminars and talks on the full range of benefits and related areas including financial management.
Provide a high quality welfare rights advice service to residents, assist with identifying entitlement to benefits, completing forms and advocating on behalf of clients, prepare appeal cases and represent at tribunals, and assist with grants where appropriate.
The successful candidate will have a background in Welfare Rights Advice and be able to provide support to colleagues, deliver talks, training and briefings. You will also provide an advice casework service to a wide range of people including vulnerable people. You will need to demonstrate that you have the ability to meet the key requirements of the role as set out in the job profile under Knowledge, Skills and Experience.
This post is subject to an Enhanced DBS.
Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.
Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.
Click HERE to see the full details of our excellent benefits
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Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
How to apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.
Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at firstname.lastname@example.org, or post to 5 Pancras Square, London N1C 4AG.
Closing dates for applications: Wednesday 4th September 2019 23.59
Shortlisting: 5th and 6th September 2019
Interviews: Monday 9th and Tuesday 10th September 2019.
If needed, second round interviews to be held: 11th September 2019.
To view the job profile, please click HERE
Camden welcomes new employees on a monthly basis; next available dates for induction are 16th September and 21st October 2019