IT Technician

England, Essex, Chelmsford
£24250 - £24500 per annum
20 Aug 2019
26 Aug 2019
Contract Type
Please note this is a 6 month fixed term contract.

Essex County Council (ECC) Technical Services is focused on ensuring current and future investment in technology maximises the opportunity to support ECC in meeting its strategic goals.
To achieve this Technical Services are undertaking a major transformation programme which will create the conditions where employees, residents and businesses can collaborate, innovate and thrive.
We are looking to recruit passionate and experienced IT Professionals to assist in the design and delivery of Technical Services enabling us to deliver outstanding outcomes and experiences enabled by modern, connected technology.

What's in it for you

* Make an impact on the lives of residents in Essex
* Be a part of a new forward-thinking Technology Services Team in local government
* Engage directly with customers, suppliers and stakeholders to design and deliver meaningful, measurable technology change
* Numerous development opportunities
* Chance to work alongside/within other teams within Technology Services
* An excellent benefit packages. More information can be found on the Working for Essex website.

Main Duties:

* Undertake tasks required to meet Service and Operational levels and Device performance targets that enable business operations to continue successfully and meet project demand.
* Responsible for the build and implementation of User devices required to enable secure access to and operation of applications. Including receiving new assets, asset tagging and disposal of equipment. Developing and maintaining appropriate build and process documentation.
* Build and implement User Devices required to enable secure access to and operation of applications. Configure and distribute End User Devices to customers and support the adoption while understanding the technology to assist with the development of a computer literate workforce.
* Carry out approved moves, removals adds and changes to User Devices at various locations across the County, ensuring the maintenance of a current technical environment supporting the successful delivery of business operations.
* Ensure appropriate systems are updated to maintain accurate records.

The kind of experience you might bring:

* Educated to GCSE Level or equivalent by experience.
* Hold accreditation as a Microsoft Technology Associate (MTA) and RITT Support or equivalent.
* Demonstrate experience of working successfully within effective small teams in a large Public Sector or Private Sector Organisation delivering critical Platform and Infrastructure in support of business operations.
* Excellent written, verbal communication and presentation skills.
* A proven track record of exceeding targets and meeting agreed SLA's within a busy environment, with the ability to prioritise workload effectively.
* Excellent customer service skills.
* Able to demonstrate a clear understanding of, and capability to work within, relevant ICT related standards including HMG security Policy framework and ITIL V3.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.