Claims Investigation Officer

Greenwich, London (Greater)
£36,711 - £39,774
20 Aug 2019
01 Oct 2019
Job role
Contract Type
Full time

Royal Greenwich is a vibrant and diverse borough, a World Heritage Site it is steeped in history and tradition with the Greenwich Meridian and the National Observatory. The Royal Borough also enjoys international focus hosting events such as the Tall Ships Regatta along the River Thames and the O2 Arena offering world class entertainment.

An exciting opportunity has arisen for an experienced Claims Handler with the ability to assess and manage insurance claims dealing with a variety of claims covering the wide range of services offered by a London Local Authority; such as property damage, personal injury, employers liability and leaseholder insurance.

We operate a self-insurance fund and reporting to the Insurance & Risk Manager your role will involve the end to end management of a portfolio of claims ensuring you determine liability, advising claimants and their legal representatives of your decision, developing and implementing creative solutions including conducting site visits and interviewing claimants, following legislation and local authority policy and establishing and maintaining relationships with a broad range of stakeholders.

We are looking for two indivduals with a strong understanding of insurance and risk management within a Local Authority environment.

If you join us your work will be varied and your timetable busy, we will expect you to work to high standards and deliver excellent service. In return for your skills and professionalism we offer the chance to work in a thriving and cosmopolitan London borough, within modern open plan offices.

Please note applicants from a private sector background are welcome but you will need to demonstrate the relevant knowledge and understanding of local government insurance and risk management.

In return we can offer a competitive salary commencing at £36,711 (inclusive of LW), subsidised car parking, and flexible working arrangements. If you believe that you have the necessary drive, commitment and enthusiasm that we are looking for then we would welcome hearing from you.

For more information about the post, please contact Brendan Costello on 020 8921 5239 or Vivian Uzoechi on 020 8921 6408.

To apply please visit our job pages Guidance on applying online is available on the website.

If you have any queries regarding our online recruitment please email

Closing date: 01 October 2019

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

All vacancies close at midnight unless otherwise stated

Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.