CAFM Administrator

Location
Richmond upon Thames, London (Greater)
Salary
£29,738 - £34,986
Posted
22 Aug 2019
Closes
08 Sep 2019
Ref
randw/TP/31/1114
Job role
Officer
Contract Type
Full time

The Authorities have committed to delivering a predominantly in-house Facilities Management Service with a single team operating across both boroughs, Facilities Management Team sits in the Property Services Department within the Housing and Regeneration Directorate.

The service delivers a wide range of Facilities Management Services ranging from mechanical, electrical and building fabric maintenance, statutory compliance, building cleaning, porterage, security, catering, printing and events management. The Head of FM is responsible for an in-house service of up to 100 directly employed staff as well as specialist contracts.

We are looking to appoint a Computer Aided Facilities Management (CAFM) Administrator responsible for:

  • Development and ongoing support to the CAFM Manager of the CAFM system ensuring that PPM and reactive maintenance tasks are validated from inception to completion.
  • To provide regular reporting on Shared Staffing Arrangement (SSA) FM statutory compliance status. Assist with the Development and maintenance of a comprehensive technical guide to the CAFM system. To include new processes and additional features as they are developed and introduced in the CAFM system.
  • Establish and maintain good working relationships with all CAFM system users and FM service delivery staff in relation to their management information reporting requirements
  • Provide first line support, and manage second and third line escalation routes into the SSA IT team and Concerto to ensure quick, effective issue resolutions. This includes mobile applications support.
  • Assist the CAFM Manager with managing system administration tasks including user issue management
  • Assist with the Ownership and maintain the electronic asset database used to generate annual Planned Preventative Maintenance (PPM) Plan.
  • Assist the CAFM Manager with leading on projects for the wider development opportunities for the CAFM system.
  • Responsible for using knowledge of CAFM functionality, capability and database operations to ensure the most effective collection and interpretation of data stored to inform major asset management strategies.
  • To work with key stakeholders to develop management information and FM performance reporting aligned to KPIs.
  • Train FM colleagues to develop a detailed understanding and use of CAFM data applications.
  • Assist with the CAFM Manager with Identifying innovations and continuous improvement opportunities via the CAFM system which drive value for money and process efficiencies.

In addition to the skills above the candidate will be able to demonstrate:

  • Exceptional IT skills with evidencable track record in development and delivery of computer aided facilities management systems
  • Excellent customer service and user liaison skills
  • Team player
  • Politically aware

If you want to know more about this opportunity then please telephone Rodney Sharrier, Head of FM Performance on 020 8891 6047 for an informal discussion.

In return, we can offer you working arrangements that will enhance your work-life balance. These include a generous holiday allowance of 31 days plus bank holidays.

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.

Indicative Recruitment Timeline

Closing Date: Sunday 8th September 2019

Shortlisting Date: Monday 9th September 2019

Interview Date: Week Commencing Monday 16th September 2019

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

CAFM Administrator - Job Profile