Customer Service Officer x 3 Jobs
The vacancies are based at Kirklees Direct the council’s telephone contact centre, Civic Centre 3, Huddersfield.
Your working week will be Monday to Friday, between the hours of 8am and 6pm to meet the needs of the customer. The services we handle enquiries on behalf of include; Council Tax, Housing Benefit, Housing Repairs, Planning and Building Control, School Admissions, to name but a few.
On a day to day basis you will provide excellent customer service at all times in a positive, sensitive and respectful manner, adapting your approach as appropriate to ensure equality of access for all. Many of our customers are vulnerable, carry complex set of circumstances and can be demanding about a resolution to their needs. Equally the work can be very rewarding and many individuals and families will benefit significantly from the advice and guidance you will provide
You will be required to access various computer systems to retrieve and input information and up-date customer records in accordance with agreed procedures and protocols. You will need accurate keyboard skills with the ability to talk and type and have an understanding of confidentiality issues relating to customer information.
Full training will be given to enable you to acquire an in-depth knowledge of relevant services. We work in a culture where we share knowledge and help each other so there is plenty of support there after training.
An enhanced Disclosure and Barring Service check will be required for this job. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
In order to be short-listed for this job please demonstrate how you meet the Person Checklist as detailed on the attached Job Profile - this information needs to be inserted under the 'Relevant skills, experience and behaviours' section on the Application Form. CV’s will not be accepted.