Deputyship Caseworker

Location
England, Essex, Chelmsford
Salary
£20200 - £22220 per annum + benefits
Posted
22 Aug 2019
Closes
30 Aug 2019
Ref
24805
Contract Type
Full time
We are pleased to be able to offer an exciting opportunity in our deputyship team, a team that provides a service to protect and support the wellbeing of some of the most vulnerable people in the county. We do this by getting appointed by The Court of Protection to manage all aspects of the property and financial affairs of unbefriended people who do not have the mental capacity to manage and safeguard their own financial affairs.

A caseworker assists the team's professional, experienced case officers to meet the standards expected of a public authority deputy so that our clients' best interests are always met.

The current roles include a chance to work with our client "onboarding" team, a caseworker role which includes researching, investigating and analysing clients and their financial affairs.

Accountabilities

* To assist case officers to take on new clients.
* To gain insight into the client to help make decisions in their best interests.
* To search for and secure a client's assets, savings at the earliest opportunity.
* To investigate, scrutinise and where appropriate pay the clients liabilities.
* To reconcile & investigate queries on clients' accounts to ensure high levels of safeguarding.
* To scrutinise and pay clients' bills in a timely manner to ensure excellent customer service.
* To make and monitor state benefit claims.
* To administer all aspects of a prepaid card process.
* To assist with the preparation of a client's annual account and report.

Knowledge, Skills and Experience

* Educated to A level or equivalent by experience
* Evidence of knowledge in the provision of a local authority deputy and appointee service.
* Understanding of The Mental Capacity Act 2005 and its Code of Practice, including an understanding of how the five statutory principles of the MCA are applied within working practices.
* It would be helpful but not essential to have experience of debt management either as a collection advisor or as a debt advice caseworker
* Know how to get appropriate advice and expertise on Social Security benefits, including eligibility criteria.
* Know about The Care Act, public authority funding and charges for care.
* Excellent communication skills and a practical understanding of physical, emotional and attitudinal barriers facing people with disabilities.
* Experience of writing/recording clear and accurate reports, decisions and objective notes.
* The ability to reconcile accounts and identify and investigate anomalies on accounts.
* Is an organised finisher of tasks and works with an attention to detail.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on the Working for Essex website

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.