Service Centre Supervisor
Camden are searching for a customer focused Service Centre Supervisor to oversee a team of analysts and technicians, working together to provide a professional first class service desk function. You will act as an escalation point for all IT calls, ensuring all requests from users are handled promptly and effectively within service level agreements.
You will provide and manage the Single Point of Contact (SPOC) for customer service requests and incidents covering multiple IT services.
You will also play a key role in the drive for continual service improvement and contribute to performance improvement initiatives, proactively contributing to process improvements and implementing policies, procedures, and associated training plans for the Service Centre administration.
This role is subject to a DBS Enhanced check.
For more information please refer to the job profile.
You will have a BSc in relevant discipline, or equivalent industry experience. A strong background in ITIL service delivery, User & Security Group Active Directory administration, along with good knowledge of Microsoft based operating systems with emphasis on Windows and Office.
Strong understanding and applying the purpose and composition of a service level agreement (SLA); the relationship between an SLA, an Operating Level Agreement (OLA) and an underpinning contract for the supply of services.
You will also be passionate about delivering the highest standard of customer service, with experience of achieving results through effective team leadership and the planning, control and formal review of problem resolution procedures and process improvement.
An effective communicator, you will be able to manage stakeholder expectations and be familiar with the security standards and relevant legislation that affects security within scope.
Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.
Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.
Click HERE to see the full details of our excellent benefits
Make it work for you. Make it your Camden.
Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
How to apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in the job profile attached at the bottom of this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.
Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at email@example.com, or post to 5 Pancras Square, London N1C 4AG.
Closing dates for applications: 16 September 2019, 23:59
Interviews to be held: w/c 23 September 2019
Please quote reference: 190000GD
To view the Job Profile please click HERE
Camden welcomes new employees on a monthly basis; next available dates for induction are:
16 September 2019
21 October 2019