Duty Manager Phone Hub
- Do you have great organisational skills?
- Can you multi-task on the go?
- Are you a confident communicator who enjoys meeting people and giving great customer service?
- Then we need you to join our team!
Where you’ll be working
You’ll be based at Shene Sports & Fitness Centre, SW14 8AT. Facilities here include Fitness Suite, Cycle Studio, Fitness Studio, multi-purpose sports hall and all-weather pitch. The centre is open to the public 7 days a week from 7am to 10pm.
What you’ll be doing
- You’ll be part of our management team overseeing the day to day operation of the Centre, so that every department runs smoothly.
- Making sure that all facilities are clean, safe and staffed, so that every customer has a great experience when they visit or contact us, will be a priority for you.
- This role will particularly focus on managing the Phone Hub/reception team of staff at Shene Sports & Fitness Centre, providing professional and friendly assistance with bookings / enquiries and welcoming visitors in person to the centre.
- Assisting the Centre Manager, you’ll be reviewing and improving facilities, increasing attendances and retention across the service.
- You’ll support a small team of staff, carrying out 1-2-1 and team meetings and conducting appraisals etc.
- Your working week will involve working a mix of shifts, which may include early and late shifts and weekends.
Have a look at the job profile online for full details on the varied role you can expect to be doing.
What we’ll need from you
We’re looking for someone who has previously worked in a leisure/sports environment, with operational management knowledge. You’ll also need experience of managing staff, carrying out fitness testing, inductions and programming.
- A sports/recreation/fitness or management qualification
- First Aid qualification
What we can offer you: £23,167 – £27,255pa
(starting salary subject to qualifications & experience)
A 36-hour working week (Full Time on shift rota) and a generous holiday allowance of 31 days per year, plus bank holidays on top of this.
In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.
Richmond and Wandsworth are currently reviewing our pay, reward and benefits framework, in partnership with Trade Union colleagues. We are developing different options that make sure we have a fair and transparent system in place.
Upload your current CV and a supporting statement. Tell us what makes you the best person for the job!
Closing Date: Sunday 22 September 2019 at Midnight.
We will contact you after the closing date to let you know if you have been shortlisted for interview.
Please note that these dates are only indicative at this stage and could be subject to change.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.