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Service Desk Analyst

Employer
Public Sector Partnership Services Limited (PSPSL)
Location
Manby, Louth
Salary
£16,763- £18,946 (Grade 3)
Closing date
6 Oct 2019

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Sector
Corporate Services, IT
Job role
Technician
Contract Type
Full time

Job Details

Are you looking for a career in ICT?

Do you enjoy helping people?

Do you want to work for a Company that understands the importance of its staff?
 

We are looking for a Service Desk Analyst to join our Service Desk team.

Since 2010, Public Sector Partnership Services have been delivering services for East Lindsey and South Holland District Councils and having just secured another 10 year contract, we are looking to recruitment into this busy team.
 

The Position

The successful candidate will have excellent customer service skills with a strong Microsoft background, having supported Operating systems from Windows 7 onwards and Microsoft Office from 2010 onwards. Citrix experience and knowledge of VMWare, Cisco and business applications is also highly desirable.

You will be service proven with experience of working with multiple customers. Dedicated, keen to get involved and enthusiastic about ICT and your development within the sector.

Whilst you will be based at Manby there may be requirements to travel to remote sites to provide support to our customers where a remote fix is not possible. 
 

Employee benefits:

  • annual leave purchase scheme;
  • flexible working opportunities;
  • funded training & development;
  • payment of professional subscriptions;
  • CSSC discount scheme;
  • Employee Assistance Program; and
  • Local Government Pension Scheme with annual employer contribution of 21.8% 
     

PSPS is focused on Service Delivery, Transformation, Engagement, People and Performance.

PSPS has a range of policies that have been specifically developed to support our people in achieving a positive work-life balance.

PSPS are proud to be a Family Friendly Employer and Disability Confident.

Further information about this exciting opportunity is available on the job description, below.

For an informal discussion about the role, please contact Sam Needham, Service Desk Team Leader, on 01775 674471 or email Sam.Needham@pspsl.co.uk 

To apply: please email your completed application form to Jobs@pspsl.co.uk

Closing date: Sunday 6 October 2019
Interview date: Thursday 17 October 2019

Please note, PSPSL reserve the right to change these dates dependant on volume of applications

Company

Public Sector Partnership Services Ltd or PSPS is a Local Authority Trading Company (LATCo) which is wholly owned by South Holland, East Lindsey District Council, and Boston Borough Council. The Company has been operating since 2010, formally known as Compass Point Business Services.

The Company delivers a range of customer and enabling back office services, including Human Resources & Payroll, Financial Services, ICT, Digital and Print & Design, Customer Contact, Revenues & Benefits, Health & Safety and Lifeline. The Company employs 275 staff across its operating sites in Spalding, Manby, Skegness, and Mablethorpe. The Company operates at arms-length to and is independent of the shareholding Councils. It is strategically managed by an appointed Board of Directors. In 2020, the Company secured a new 10 year contract with the authorities to deliver its services.

The Company has delivered savings in the region of £23m, through the collaboration and sharing of services over the last 10 years and the future contract will see an additional saving of £9m to 2030.

We focus on five core areas across our organisation to ensure we move forwards, these are Service Delivery, Transformation, Engagement, Performance & People - this is our STEPP forwards priority.

Everything we do is underpinned by our corporate values of Professionalism, One Team, Innovation, Supportive and Excellence.

As an employer we are motivated to maintain a healthy and high performing workforce and are keen to attract new talent to our organisation as we recognise the impact people play in the delivery and achievement of our organisation.

Company info
Telephone
01775 764451
Location
Council Offices, Priory Road
Spalding
Lincolnshire
PE11 2XE
GB

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