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Customer Service Assistant

Employer
Brent Council
Location
Wembley, London (Greater)
Salary
£22,779 - £24,030 p.a. Inc.
Closing date
3 Oct 2019

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Job Details

Be at the centre of Customer Services

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

An exciting and challenging opportunity has arisen within the Customer Services section. The Post holder will play an important role to represent Brent Customer Services and the Council overall by providing a professional first point of contact for all residents visiting the Council’s Customer Service Centre (CSC), Welcome Desk and Registration and Nationality (R & N) reception.

To signpost residents requiring more in-depth solutions and responses to the relevant services, whether Council departments or partner organisations, within or outside the CSC location and to also assist residents with digital self-service advice and guidance, and other support within the CSC and R & N.

The Person

You will need significant experience in providing a customer-focused service in a demanding and diverse environment. You will need to be well organised, systematic and calm in your approach, and able to work flexibly and effectively as part of a team.

You will have excellent verbal and written communication and be able to effectively use a wide range of IT systems and applications.

You will have the ability to work effectively with minimal supervision and take responsibility for own workload and decisions. You will need to work on own initiative, follow clear guidelines and consistently meet deadlines.

This is a challenging and rewarding role for an individual who can demonstrate all the above attributes, and deliver a highly professional yet empathic service to Brent’s diverse residents.

Closing Date: 3rd October 2019 at 23:59

Assessment & Interview Date: Week commencing 14 October 2019

Additional Information 

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.

Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council. 

All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare. 

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. 

Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check. 

All successful applicants will be required to apply for a ‘Basic’ DBS Disclosure.   

Please note CVs will not be considered as part of your application for this position. 

More Info:

Job Description

Company

What make us different?

Brent has a diverse artistic community, a wide range of cultural activities and award-winning parks. Each community in Brent has its own cultural celebrations including one of Europe's biggest Irish festivals and the Hindu Diwali festival, which attracts around 40,000 people each year. The borough is home to 'Mahogany', the innovative designer for carnival and theatrical costumes and the Tricycle Theatre in Kilburn. Brent, located in the northwest of Greater London, is one of London's most diverse boroughs.

Great values!

Brent It is one of the most culturally and racially diverse of all local authorities in England and Wales. Brent is working to be a safer, more attractive and more environmentally-friendly borough, with great opportunities for people to work and thrive.
 
Why work for Brent?

  •  Good road and rail links into central London.  Competent and skilled work teams.  A trusting working environment.  Very attractive pension arrangements. Salary progression. Free season ticket loan scheme. 


Would you like to work in a diverse and cultural environment?

Brent may offer the opportunity you are looking for.

Company info
Website
Telephone
020 8937 1234
Location
Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ
GB

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