Customer Service Assistant
Be at the centre of Customer Services
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
An exciting and challenging opportunity has arisen within the Customer Services section. The Post holder will play an important role to represent Brent Customer Services and the Council overall by providing a professional first point of contact for all residents visiting the Council’s Customer Service Centre (CSC), Welcome Desk and Registration and Nationality (R & N) reception.
To signpost residents requiring more in-depth solutions and responses to the relevant services, whether Council departments or partner organisations, within or outside the CSC location and to also assist residents with digital self-service advice and guidance, and other support within the CSC and R & N.
You will need significant experience in providing a customer-focused service in a demanding and diverse environment. You will need to be well organised, systematic and calm in your approach, and able to work flexibly and effectively as part of a team.
You will have excellent verbal and written communication and be able to effectively use a wide range of IT systems and applications.
You will have the ability to work effectively with minimal supervision and take responsibility for own workload and decisions. You will need to work on own initiative, follow clear guidelines and consistently meet deadlines.
This is a challenging and rewarding role for an individual who can demonstrate all the above attributes, and deliver a highly professional yet empathic service to Brent’s diverse residents.
Closing Date: 3rd October 2019 at 23:59
Assessment & Interview Date: Week commencing 14 October 2019
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
All successful applicants will be required to apply for a ‘Basic’ DBS Disclosure.
Please note CVs will not be considered as part of your application for this position.