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Ryecare Marketing & Administrative Officer

Employer
Ryedale District Council
Location
North Yorkshire
Salary
£21,166 - £23,836
Closing date
20 Oct 2019

View more

Sector
Corporate Services
Job role
Officer
Contract Type
Full time

About Ryedale District Council (RDC)

Ryedale District Council are an ambitious and forward thinking Council, resolute in our commitment to the communities of Ryedale. 

RDC are committed to continually achieving our established direction and vision, to ensure we keep delivering what matters for Ryedale; through prioritising and achieving sustainable growth, focussing on customers and communities and demonstrating a ‘One Ryedale' approach.

RDC provides services for approximately 53,000 residents, local businesses and the many visitors to the area. 

Ryedale district covers an area of 575 square miles and is one of the seven districts that make up North Yorkshire. 

About the role

An exciting opportunity has arisen for a Marketing & Administrative Officer for our Ryecare Service to extensively promote the Ryecare lifeline service, raising awareness in the local area and maximising income in line with the Ryecare Business Plan through

  • Production of marketing material and a marketing plan, including providing presentations to groups of prospective clients and organisations and press releases for newspaper articles.
  • Consultation with customers to provide a service they require – individual to their needs.
  • Building relationships with other partnerships to work together to spread the word about the quality local service Ryecare provides

Ryecare offers customers the ability to stay living independently at home, whilst also receiving the extra reassurance that help is available at the touch of a button.  The call centre operates 24 hours a day, 7 days a week and 52 weeks of the year and is available for anyone who would like to feel safer in their home.

The service provides a call unit and pendant with a button that can be pressed in case of emergency, automatically alerting the call centre who will provide immediate assistance.

This role will be for 37 hours worked from Monday to Friday, with a starting salary of £21,166.

About the post holder

To be successful in the role the post holder will have:

  • The ability and drive to maximise the potential of the service and increase referral rates from others through raising awareness of the benefits of the Ryecare service. This involves individual or group presentations. Designing or updating promotional literature and distribution of this throughout the district.
  • The ability to apply creative and innovatory thinking in the resolution of problems and handling of issues through continually looking at implementing new ways of working, challenging assumptions in the delivery of the service and ensuring the service is customer focussed.
  • The flexibility and confidence to handle calls in the call centre if needed and assist with the installation and testing of lifelines.
  • Highly effective communication skills with a patient, caring and sympathetic approach, treating customers with respect and dignity
  • Experience of working in a sales or marketing environment
  • Highly effective communication skills, ideally within an elderly client group

Job Description - Ryecare Marketing & Administrative Officer.docx

The Council takes seriously its responsibility to safeguard and promote the welfare of children and young people and to protect adults at risk.  There is an expectation that all staff will positively demonstrate their awareness and support to this commitment.  The role will involve an enhanced check with the Disclosure and Barring Service (DBS).

Think this could be you?  We look forward to receiving your application and hearing how you can help us achieve our vision.

For more information about this role please contact: Kerry Clements, Ryecare Manager on 01653 600666 Ext 43263 or email kerry.clements@ryedale.gov.uk 

This vacancy is advertised by north Yorkshire County Council on behalf of Ryedale District Council.

To apply for this vacancy please log on to www.nyccjobs.co.uk 

***NOTE***DO NOT SEND CV’S THEY  WILL NOT BE CONSIDERED***

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