Senior Business Support Officer

Sandwell, West Midlands
£29,738 - £36,036 per annum
08 Oct 2019
27 Oct 2019
Job role
Contract Type
Full time

Are you an administrator looking for variety and interesting work where you can work flexibly? 

It’s a job with a lot of responsibility for keeping information safe. Located in the Housing and Regeneration Directorate - our department’s decision-making hub - it’s a place to make your mark and shine.

You’ll be kept busy with an interesting range of work primarily focussed on processing our department’s Freedom of Information (FOI) and subject access requests (SAR), as well as assisting senior management with complaint handling and carrying out central support tasks for the wider department.

You will have:

  • first-rate organisational and administrative skills
  • the ability to work in a busy office whilst paying attention to detail and producing work of consistently high standard.
  • good communication skills
  • a strong commitment to customer service and
  • an understanding of the importance of confidentiality

You will need an understanding of the Freedom of Information and the Data Protection Acts and it would be beneficial if you had a working knowledge of applying for exemptions. We’d also welcome experience of complaint handling, minute taking and dealing with queries from the public; but, equally, we’re happy to train the right person.

We work as a team, we are both positive and hardworking – when you join us, you’ll apply the same approach.

In return, we can offer you working arrangements that will enhance your work-life balance. These include flexible working (subject to service needs), such as flexitime and working from home, and a generous holiday allowance of 31 days (pro rata) plus bank holidays.

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops, and other establishments. A wide range of developmental opportunities are also offered.

Successful applicants will start at £29,738 per annum (£17,347.16 pro-rata)

Indicative Recruitment Timeline:

Closing Date: Sunday 27th October 2019

Shortlisting Date: w/c Monday 28th October 2019

Interview Date: w/c Monday 11th November 2019

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change. The closing date is given as a guide.

We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.