Service Desk Engineer

Location
Camden, London (Greater)
Salary
£30,066 - £34,538
Posted
10 Oct 2019
Closes
23 Oct 2019
Ref
190000GE
Job role
Engineer
Contract Type
Full time

A role is available with Camden as a Service Desk Engineer to support the provision of a professional service desk function and act as the routine contact point receiving and handling requests for support.

Within this role you will follow agreed procedures, identify, register and categorise incidents as well as respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.

You will also contribute to creation of support documentation and provide first line investigation and diagnosis and promptly allocate unresolved incidents and problems as appropriate.

This role is subject to a DBS Enhanced Check.

For more information please refer to the job profile.  

To be successful in this role, you’ll have a BSc in relevant discipline, or equivalent industry experience.

Proficient in understanding the IT/ IS infrastructure, operating systems, configurations and the IT applications and service processes used within the organisation.

You will also be aware of service level agreements (SLA’s); the relationship between an SLA, an OLA and an underpinning contract for the supply of services.

This is a really good role for someone who wants to learn and develop their skills.

About Camden 

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.  

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities. 

Click HERE to see the full details of our excellent benefits 

Make it work for you. Make it your Camden. 

Discover and Diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website 

How to apply 

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in the job profile attached at the bottom of this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: 23 October 2019, 23:59 

Interviews to be held: w/c 28 October 2019

Please quote reference: 190000GE

To view the Job Profile please click HERE

Camden welcomes new employees on a monthly basis; next available dates for induction are: 

18 November 2019