An Exciting Opportunity   

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. 

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

Brent Customer Services has vacancies for Assessment Officers within its Customer Services Operations teams. This is an exciting opportunity for candidate who enjoys a customer facing role, a varied work load and responding to in depth and often detailed enquiries.

Your role will involve assisting customers in meeting their rent and/or Council Tax payments by accurately determining their entitlement to Housing Benefit and Council Tax Support, complying with HB regulations, case law and council policy.

You will also be responsible, as required, for providing first contact resolution to customers across a range of services including but not limited to Concessionary Travel (Blue Badges, Freedom Pass and Taxi Cards), Local Welfare Assistance and Adult Social Care Financial Assessments whilst maintaining the highest standard of customer care at all times.  You will do this by communicating effectively with customers, landlords and other stakeholders face-to-face, by e-mail, telephone and in writing, as is most appropriate to meet and resolve the customer’s needs.  

The Person 

The ideal candidate will be well organised, have a positive can-do attitude, along with experience of dealing with customers or demonstrable skills to do so. Candidates will possess the ability to understand the needs of a diverse range of customers, and a commitment to securing the best possible outcomes for them along with the ability to effectively use a range of IT systems and applications. Candidates will also possess excellent interpersonal skills and good problem solving skills along with the ability to make sound judgments and decisions under pressure. Ideal candidates will be those who work flexibly whilst also working effectively as part of a team to achieve collective goals. 

Closing Date: 10 November 2019

Assessment & Interview Date: Week commencing 18 November 

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.

Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council. 

All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. 

Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check. 

All successful applicants will be required to apply for a ‘Basic’ DBS Disclosure.

Please note CVs will not be considered as part of your application for this position.

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Job Description