Museums Duty Manager

Chelmsford, Essex
Grade 5 - Starting at £22,494 per annum and rising to £24,789
18 Oct 2019
11 Nov 2019
Contract Type
Full time

Chelmsford Museum is seeking an enthusiastic Duty Manager to support the Assistant Museums Manager by providing duty management and key holder responsibilities.  

Chelmsford City Museum has completed a GBP 2.2 million transformation, covering all aspects of the visitor experience. This thrilling transformation will help establish Chelmsford as a cultural hub in the county as well as highlighting the essential place Chelmsford Museum holds within the city. The Museum is expanding its Public Programme and event portfolio to include corporate event hire, Museum Lates, Talk, Workshops, Curatorial Exhibitions and event days. In support of this new direction, we are looking for a confident and capable Duty manager to work as part of the Visitor Services team who will be responsible for the Museum site.

The Duty Manager will play a crucial role in the operations and customer service delivery of the Museum service. This work will include supervising the museum assistants on shift, patrolling public areas of the museum, ensuring the cleanliness of the museum is kept to a high standard and delivering warm and courteous customer service and care to all museum visitors. The role will also support the Assistant Museums Manager with the development and delivery of the museum events programme.  

This is an exciting role for an organised individual who can work on their own initiative and has a good understanding and experience of customer care.

This is a full-time position working 37 Hours, predominantly between Mon-Fri (including Bank Holidays). 

Please note there will be occasional weekend requirements.  Interviews for this post are anticipated to be held during the week commencing 25 November 2019.  

If you’d like to join our team and be part of one of the best award winning Visitor Destinations in the County please apply.  If you wish to discuss the role, please contact Kelly McGibney, Assistant Museum Manager - Visitor Experience on 01245 605707 or

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with the Disclosure and Barring Service process.