Systems Support Officer

London (Greater)
£31,013 to 31 £37,581 per annum
18 Oct 2019
03 Nov 2019
Job role
Contract Type
Full time

We are looking for a highly motivated and enthusiastic person to join our small, friendly team of technical experts.

We maintain and update the IT systems used in the administration of Parking, Housing Benefit and Council Tax for both Richmond and Wandsworth Councils. This is a vital role to ensure both Council’s collect the funds needed to provide the highest quality services to our residents.

We need to provide the best possible service to both Council’s, therefore, if you see yourself as someone with the technical expertise, then you should apply for this exciting role. 

You will need the skills to both maintain and update the IT systems as well as provide accurate management information data in a highly paced, changing environment. These systems and the management data are essential to the management of all three services in respect of both Councils.

You will also need to be able to supervise staff effectively to ensure work is completed to a constantly high standard and all targets are achieved.

To join our team, you will need an in-depth knowledge of providing system support in respect of the administration of either Parking, Housing Benefit or Council Tax.

You will also need to be an expert in the processes, procedures and statutory framework underpinning either Parking, Housing Benefit and Council Tax. Your expert knowledge is essential in carrying out extensive testing of new software releases and bug fixes across the systems we support. 

You will need to have significant knowledge and experience of using MS Office packages such as Word and Excel to an advanced level.

In return, we can offer you working arrangements that will enhance your work-life balance.  These include 36 hour working week (Full Time), working from home (depending on service needs) and a generous holiday allowance, 31 days plus bank holidays.

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts at many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing Date: Sunday 3rd November 2019

Shortlisting Date: Wednesday 6th November 2019

Interview Date: Wednesday 20th November 2019

Useful Information:

Please note that these dates are only indicative at this stage and could be subject to change.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).